Privacy Policy
About this policy
This policy explains how Wichita Theatre handles information through its public website, Ask the Theatre chat and inquiry forms. It covers general questions, group tickets, touring proposals, accessibility requests and volunteer interests. Official ticket sellers and other linked services have their own privacy policies.
Information you provide
When you send a chat message or inquiry, we receive the information you enter. Depending on the form, this can include your name, email address, phone number, organization, show, group size, preferred dates, volunteer interests, act information, supporting links and message. Please provide only what staff need to help. Do not include payment card details, passwords, security codes or unnecessary sensitive personal information.
How we use your information
We use your information to answer theatre questions, review requests, contact you, route inquiries to the appropriate staff or volunteer contacts, and operate and protect the website. Submitting an inquiry asks staff to review it; it does not make a booking, hold seats, approve a refund or confirm a performance engagement.
Chat and artificial intelligence
Ask the Theatre uses published theatre information and may use OpenAI GPT models through Vercel AI Gateway to prepare replies. When AI is used, your question and relevant conversation context are processed by those services. Some recognizable contact details are filtered before AI processing, but this is not a guarantee that personal information will be removed. Chat replies can contain mistakes. Use the staff inquiry form or contact the theatre when you need confirmation.
Sending a request to staff
Before you submit a form, it asks you to agree to send your contact details, request and any chat transcript associated with that browser conversation to the theatre. Staff receive the submitted details, a request summary and the associated transcript so they can respond. Volunteer requests are routed according to the interests you select. Chatting alone does not send an inquiry email to staff.
Service providers
We use Vercel to host the website, Supabase to store public conversations and inquiry records, and Resend to send inquiry notifications to the theatre's email recipients. OpenAI processes AI-assisted chat through Vercel AI Gateway. These providers process information needed to supply their services. Staff email systems also hold copies of submitted inquiries and transcripts.
Browser storage and technical information
The website stores a random conversation identifier and temporary unfinished chat or form drafts in your browser tab so you can continue during navigation. Hosting and security services process technical information such as request headers and network addresses. The website's abuse controls use hashed identifiers to limit misuse. Clearing your browser's site data removes local drafts and identifiers; it does not delete a request or transcript already saved by the theatre.
Analytics and other websites
Google Analytics, when enabled, can use cookies or similar technologies to measure website visits. Linked ticket checkouts, hotel booking pages, maps, social networks and other external services may collect information under their own policies. Review those services before providing information or paying. Your browser settings can control cookies and site storage, although disabling storage can interrupt draft recovery or chat continuity.
Newsletter preference
The newsletter checkbox is optional and separate from permission to send an inquiry. Selecting it sends your preference with the request for staff review; it does not automatically subscribe you to a mailing list.
Keeping records and privacy requests
Submitted inquiries, associated transcripts and delivery records remain in the website's records and staff email for follow-up and administration. Closing the chat or clearing browser storage does not delete those records. To ask about access, correction, deletion or how your information is kept, contact Dwayne at dwayne@wichitatheatre.com or call 940-723-9037. Include enough detail to help locate the request, but do not send passwords or payment card details. The theatre will review your request and any records it needs to retain.
Children and family inquiries
A parent or guardian should use their own contact information when making an inquiry for a child. Show audience recommendations and audition requirements are published separately; they are not a restriction on families browsing this website.
Policy changes
We may update this page when the website or its information-handling practices change. Contact the theatre if you have questions about the current policy.
Contact Dwayne at dwayne@wichitatheatre.com, call 940-723-9037, or use Let’s Talk.