Terms & Conditions
Using the Wichita Theatre website
These terms apply to Wichita Theatre's public website and visitor assistant. Use the website for theatre information and legitimate inquiries. If you have questions about these terms, contact the theatre before relying on information or completing a purchase.
Website information
We aim to keep show details, schedules and contact information accurate. Announcements and availability can change. Confirm the venue, performance date, start time, price and ticket conditions on the official ticket page before buying. Contact the theatre when information is unclear or you need an arrangement confirmed.
Official tickets and payments
Ticket and season-package buttons take you to official checkout services, including Showpass and Square. Those services process purchases under the terms shown at checkout. The visitor chat and inquiry forms do not accept payment card information or complete purchases. Read the applicable ticket conditions before paying; a website inquiry does not approve a refund, exchange, credit or cancellation.
Requests and proposals
Group-ticket inquiries, volunteer requests, accessibility requests and touring proposals are requests for staff review. Sending a form does not reserve seats, guarantee a group rate, confirm an accessible arrangement, accept a volunteer role or book an act or date. Staff must confirm the relevant details directly.
The visitor assistant
Ask the Theatre provides automated help using published information and may use AI to compose replies. It can make mistakes and does not have live seat availability or authority to book, charge, refund or approve requests. Do not treat a chat reply as a purchase confirmation or staff approval. Use the inquiry form or contact the theatre for a staff response.
Appropriate use
Provide information you are entitled to share and do not impersonate another person. Do not send spam, harmful or harassing content, passwords, payment card details or security codes. Do not try to access another visitor's records, bypass security controls or disrupt the service. The website may limit or pause chat and form requests to protect visitors and the theatre.
Content and intellectual property
Website text, photographs, artwork, logos and other protected materials belong to Wichita Theatre or their respective owners and licensors. Ask permission before reproducing or republishing protected material. Sending an inquiry does not give permission to publish another person's material or private information.
Privacy and external services
Our Privacy Policy explains the public website's chat, forms, browser storage and use of service providers. External ticket sellers, hotel booking services, maps and social platforms have their own terms and privacy policies. Review them when you leave this website or use their services.
Availability and assistance
The website and automated assistant may be unavailable or unable to answer a request. If a submission or its email cannot be confirmed, keep your details and contact the theatre directly. A provider-accepted email is not a guarantee of mailbox delivery or a staff response by a particular time.
Changes and contact
We may update website information and these terms as the service changes. For help, contact Wichita Theatre at 940-723-9037, use Let's Talk, or email Dwayne at dwayne@wichitatheatre.com. The Main Stage is at 919 Indiana Avenue, Wichita Falls, Texas 76301; Stage 2 is at 914 Indiana Avenue.
Contact Dwayne at dwayne@wichitatheatre.com, call 940-723-9037, or use Let’s Talk.